Social distancing is changing the shopping behaviors of consumers all around the world. As mobile commerce continues to grow as a tool for consumers to purchase goods and services, successful retailers are finding innovative ways to provide personalized experiences in our changing global landscape.
However, this leaves merchants facing significant risk as fraudsters focus on exploiting retailers’ deeper digital connections with consumers. This move to mobile resulted in 118% growth in potential fraud originating from mobile devices last year, compared to the year before.
To address the challenges and changes in shopping patterns resulting from the COVID-19 pandemic, and other trends, retailers must be prepared to combat fraud while providing great experiences on their web and mobile platforms.
This white paper outlines:
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The four top fraud trends that retailers are facing
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How to deliver a mobile commerce experience that is both seamless and secure
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How demonstrating responsible stewardship of consumer data will lead to consumer trust
